We're working hard to keep Hull and Beverley moving

A question we get regularly but a difficult question to answer accurately. This depends on the market demand, location of your property, rental asking price and condition. We aim to let every property within 3 weeks of listing it. We hope you'll agree that finding the right tenant is the most important aspect of letting any property.

You can manage your own property of course but using a good letting agent represents excellent value for money. Having access to a team of professionals who can collect your rents, be your main contact with your tenant, keep your property occupied and well maintained and keep you abreast of the incoming legislation in our industry is extremely important. Not to mention it frees you up to focus on doing what you want to do. It's also worth noting that your management fees are a tax-deductible expense.

Before listing any property we carry out an inspection to make sure that the property is up to the required legal safety standards and advise on any necessary work. We also make recommendations for any improvements we think you could make to achieve a higher rent or attract a better tenant. Our team can arrange and carry out any required work prior to letting. 

We are regulated by the association of residential letting agents. This means we uphold the highest industry standards. We have our client account audited annually and we abide by a strict code of practice. Even if you don’t use us to manage your property we'd recommend using an agent that is ARLA regulated. Find out more about the Association of Residential Letting Agents. 

As soon as a repair is reported through our online reporting system we send it on to you via email for review. At this point, you can either carry out the repair yourself, instruct your own contractor, or pass the job back to us to be sorted by our in-house team. The issue may require further inspection to determine the route cause which a member of our team would carry out. 

Take a look at our 'Submit and application' page to see exactly what we ask our tenants for when they apply for your property. A written reference from the applicant's current landlord and place of work is important and it's critical that a tenant can provide evidence of continuous rental payments at a previous address. Under both our full management and let only services, you as the landlord will make the final decision on whether an application is accepted or not.

No, there are no circumstances in which we will pass any of your personal details on to your tenants. Unless we are specifically requested to do so, by you, in writing. You will always hear from a member of our team if there is something to discuss relating to your property.

Ultralets have two WhatsApp emergency numbers which we encourage tenants to send a message to if they have an out of hours emergency. We also have a 24/7 Monitored mobile number for really urgent issues that tenants are made aware of and are on our contact us page.

It’s a really hands-off process. All we need from you is our terms of business signed and returned. You will need to give the required notice to your current agent but once they are notified we can arrange to collect all certification, tenancy agreements, tenant contact information and keys. At that point, we will make contact with your tenants and make them aware of the switch.

Let’s say a window is damaged during a tenancy and we have sufficient evidence to suggest this was done by a tenant. We would carry out the repair as normal, you as the landlord would pay for it and the invoiced amount will be contested at the end of the tenancy and deducted from the deposit. In most cases though, the tenant will offer to pay for it there and then.

Our team has a huge amount of experience in dealing with letting houses, understanding the types of tenants that rent in certain areas and understanding the required standard of work to get the best, hassle-free, tenants. If we manage your property we are on hand to help you expand your portfolio. Our advice is impartial and available whenever you need it.

If you find that you are unhappy with anything the Ultralets team has done for you we ask that you firstly detail your complaint in an email to spencer@ultralets.co.uk. We will do our best to resolve or explain any issue but if you are still unhappy with any offered solutions we will refer you to our redress scheme 'The Property Ombudsman Service' (TPOS).

At the start of every year, we send over a summary of the exact dates every month in which you will receive your rent money for the upcoming 12 months. On this monthly disbursement day you will also receive your statement via email with a breakdown of your incoming rents, the date your tenant is paid to and any management fee and works deductions.

Every agent should publish a schedule of their charges to tenants and landlords by law. Read ours here.