Learn more about how to rent with Ultralets
Letting agents and private landlords all work in different ways so it's important you have an understanding of how we do things.
If you have any questions give us a call or email email@example.com.
Our aim is to always return a full deposit to the tenant but we can only do this if your rent is up to date on the day you leave and the property doesn't have any major damage. We accept fair wear and tear.
Don't panic, we will get it sorted. Give us a call at the office if it's an urgent problem. If it’s not urgent, report it through our online repair reporting system, Fixflo, and we will be in touch very soon.
It’s really simple, head over to our report a repair page, fill in the information and submit it to us. We will take a look at the issue, consult your landlord and be in touch with you as soon as we know how it is going to be dealt with.
It's really simple, you can send an enquiry through our website or one of the various property portals we list our properties on.
Once you have viewed the property, you can revisit the property listing on our website and follow the "Apply for this property" button. Alternatively, you can head to our application form here and select the property from the dropdown.
We will always aim to reference your application as fast as we can, ideally within 5 working days, however, this can vary depending on a number of factors such as referees getting back to us and incomplete applications.
Once accepted by your landlord we can hold the property for up to 4 weeks for you. Some landlords may insist you move in sooner but we understand that you probably need to give notice where you are.
Your holding deposit is the equivalent of one week’s rent for the property you are applying to rent. For us to begin processing your application, your holding deposit must be paid. If you subsequently decide to retract your application you will lose your holding deposit. If you are accepted, this one week's rent (equivalent) is deducted from your deposit which is payable when you move in.
We operate a paperless office. Your tenancy agreement is sent to your to sign via email from 'Adobe sign'. The property inventory will also be sent to you prior to move in along with a copy of the Gas Safety Certificate, Electrical Safety Certificate, the property’s Energy Performance Certificate (EPC) and right to rent report this can be signed at return at a time to suit you prior to moving in. Before collecting your keys, both of these documents need to be signed and your first months rent and deposit need to be paid.
Nothing! By the time your move-in day comes around, you will have already signed your tenancy agreement, signed your inventory and paid your first month's rent and deposit.
We’d need to know all about that person. They would need to apply for the property in the same way you did. We would then run it past your landlord. Once we have their approval there is a £48.00 charge to draw up a new agreement with both yours and their name on.
We will always do everything we can to help resolve a neighbour issue however we are limited in what we can do. We would recommend contacting the environmental health department of your local authority if the problem persists.
In most cases, this can be done but you will need to cover the shortfall of your payment. For example; if you currently pay on the 20th of the month we can move it back to the 27th of the month but you would need to pay an extra week’s rent.
Landlords and agents are required by law to check the immigration status of all tenants and occupiers of the property prior to moving in. Once your application has been accepted, you’ll be required to bring your photographic ID to our office so that our team can carry out the right-to-rent checks.
This can vary but we typically inspect your property every 6 months. We try to be as unintrusive as we can but we need to ensure the landlord's property is being well looked after and ensure that your property doesn’t have any issues which may get worse over time. An inspection is usually under 10 minutes and gives you an opportunity to ask our team any questions about your tenancy or report any issues to us.
As per your tenancy agreement, you will need to give us 30 days written notice in writing. This must be done via email, letter or written and submitted through our office. The 30 days start from the day we receive the notice in writing. You will be sent an advice sheet via email detailing how your property should be left and when we will be attending to carry out the exit inspection.
Every agent should publish a schedule of their charges to tenants and landlords by law. Request our terms of business to find out more.
We've written a really handy blog post on this topic explaining in detail how you need to leave your property when you vacate. Read it here.
No, we require all of our potential renters to have viewed the property they are applying for. By viewing the property you can ensure that you are happy with everything and that there are no surprises when it comes to move-in day.
Our team are really approachable, feel free to get in touch with any queries or questions you may have.
You'll always get a response from us and there's a proper paper trail so you and your landlord are both protected.
Our maintenance team is on hand to manage repairs quickly and efficiently at your home.
You'll know all the costs associated with renting from us at every stage. If anything isn't clear please ask us.
Even if your oven breaks on Christmas day, we have a 24-hour contact line and we're here to help.
You'll get to know our team, we're here for you throughout your tenancy to help with any issues relating to your home.
Amazing staff, and fantastic agents. Sophie was very helpful and professional with my application. Thank you.
Excellent and quick communication throughout. I couldn't fault the staff, both in-person and online. We raised some small issues with the property that they took seriously and proactively, and were extremely diligent at both keeping us informed and requesting any needed information. I can't recommend enough a company to let with more than Ultralets.
Was very kind and understanding and patient from Sophie I contacted ultra let as they advertised a property for sale I rang them asking if the vendor would consider to rent the property they asked the landlord and we had our application excepted today really excited just waiting on moving in date.
Best estate agents I've dealt with so far, responses to emails within a few minutes, extremely efficient and professional with easy process to rent all completed within a few days. Sophie helped us through the process and was great.
The whole process from start to finish with Ultralets has been amazing. Fantastic communication throughout with a speedy turn around and easy application process. Couldn't recommend them more for anyone looking to rent a property!
I want to as I had in fact the best property agent show me around a property as his customer service was spot on, he was polite, could have a laugh with him and was incredibly help full with giving me the information and walking me through the application process, so a massive thank you to him
I can't thank the ultra let's team for looking after us for 3 years. Landlord was quick to respond to any repairs/requests and jobs got done within a matter of days. Brilliant service. Friendly team. I really appreciate it. Very sad to be leaving such a beautiful property. Thank you.
Sophie has been amazing from the start and has helped with any questions I had and the application process went so well and smooth and this is down to her communication and kindness. I cannot wait till moving day!
Can’t fault these guys at all, from the first application to the move in date, they were very helpful. Jake in particular has been a great help even 2 months after moving in. Would definitely recommend using this agent to anyone looking to rent
The team at Ultralets are amazing! The staff are friendly, helpful & attentive. They have been quick to respond to any questions that I ask. I love my new home. I strongly recommend using this service. :D