The rental process

Our aim is to always return a full deposit to the tenant but we can only do this if your rent is up to date on the day you leave and the property doesn't have any major damage. We accept fair wear and tear.

Really simple, you can send an enquiry through our website, one of the various property portals we list our properties on, or give us a call at the office.

The Ultralets team member who showed you around the home will have given you an information sheet on your viewing. On that form, it outlines exactly how to apply. You can submit your application and upload all your documents on this website or bring them in and deal directly with a member of our team if you would prefer.

Typically it takes between 3-5 working days to fully process an application and get a response from your landlord. We can then hold the property for up to 4 weeks to allow you time to give proper notice at your current home.

Once accepted by your landlord we can hold the property for up to 4 weeks for you. Some landlords may insist you move in sooner but we understand that you probably need to give notice where you are.

Your holding deposit is the equivalent of one weeks’ rent of the property you are applying to rent, for us to begin processing your application your holding deposit must be paid. If you subsequently decide to rescind your application you will lose your holding deposit. If you are accepted then this one week's rent (equivalent) is deducted from your deposit which is payable when you move in.

We operate a paperless office. Your tenancy agreement is sent to your to sign via email from 'Adobe sign'. The property inventory will also be sent to you prior to move in along with a copy of the Gas Safety Certificate, Electrical Safety Certificate, the property’s Energy Performance Certificate (EPC) and right to rent report this can be signed at return at a time to suit you prior to moving in. Before collecting your keys, both of these documents need to be signed and your first months rent and deposit need to be paid.

You will need to come to the office on move-in day to pay your first month's rent and your rental deposit (minus the holding deposit you paid when you moved in). If these are paid prior to move-in day, you'll just be coming to collect keys. If you can't collect within our working hours we can leave them in our external lockbox for you.