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The rental process

Follow our rental process guide to see how Ultralets can help you find a property

How does it all work?

Letting agents and private landlords all work in different ways so it's important you have an understanding of how we do things. If you have any questions give us a call or email hello@ultralets.co.uk

  • What is my rental deposit for and will i get it back when I leave?

    Our aim is to always return a full deposit to the tenant but we can only do this if your rent is up to date on the day you leave and the property doesn't have any major damage. We accept fair wear and tear.

  • How can I arrange a viewing for a property?

    Really simple, you can send an enquiry through our website, one of the various property portals we list our properties on, or give us a call at the office.

  • How do I begin the application process?

    The Ultralets team member who showed you around the home will have given you an information sheet on your viewing. On that form, it outlines exactly how to apply. You can submit your application and upload all your documents on this website or bring them in and deal directly with a member of our team if you would prefer.

  • How long does it take to find out if my application has been accepted?

    Typically it takes between 3-5 working days to fully process an application and get a response from your landlord. We can then hold the property for up to 4 weeks to allow you time to give proper notice at your current home.

  • If my application is accepted how long is it until I need to move in?

    Once accepted by your landlord we can hold the property for up to 4 weeks for you. Some landlords may insist you move in sooner but we understand that you probably need to give notice where you are.

  • What is a holding deposit and when do I pay it?

    Your holding deposit is the equivalent of one weeks’ rent of the property you are applying to rent, for us to begin processing your application your holding deposit must be paid. If you subsequently decide to rescind your application you will lose your holding deposit. If you are accepted then this one week's rent (equivalent) is deducted from your deposit which is payable when you move in.

  • Where and how will I sign my tenancy agreement?

    We operate a paperless office. Your tenancy agreement is sent to your to sign via email from 'Adobe sign'. The property inventory will also be sent to you prior to move in along with a copy of the Gas Safety Certificate, Electrical Safety Certificate, the property’s Energy Performance Certificate (EPC) and right to rent report this can be signed at return at a time to suit you prior to moving in. Before collecting your keys, both of these documents need to be signed and your first months rent and deposit need to be paid.

  • What do I need to bring with me when I move in?

    You will need to come to the office on move-in day to pay your first month's rent and your rental deposit (minus the holding deposit you paid when you moved in). If these are paid prior to move-in day, you'll just be coming to collect keys. If you can't collect within our working hours we can leave them in our external lockbox for you.

  • Communication

    You'll always get a response from us and there's a proper paper trail so you and your landlord are both protected.

    Fast repairs

    Our maintenance team is on hand to manage repairs quickly and efficiently at your home.

    Transparent

    You'll know all the costs associated with renting from us at every stage. If anything isn't clear please ask us.

    24 hours, 365 days

    Even if your oven breaks on Christmas day, we have a 24-hour contact line and we're here to help.

    Personal service

    You'll get to know our team, we're here for you throughout your tenancy to help with any issues relating to your home.

    Find out more about us

    View our reviews

    I moved from London to Hull recently. Alice was dealing with me, trying to find a suitable property. She is lovely and helpful. Highly recommend the agency. :)

    Anita Anica

    Aimee was absolutely fantastic from start to finish! Would definitely recommend her and Ultralets to everyone who’s thinking of renting. Very fast professional and efficient. Couldn’t of asked for anything more from her. She is an absolute asset to your company. It was like talking to a friend she is so warm and welcoming. Just what I needed as I’m new to the area.

    Diana Lee

    I’ve recently become a tenant under Ultralets, from viewing the property, to moving in and down to the fine details of questions I have, they’ve been amazing! Aimee has helped me so much and has been very attentive when it comes to me contacting her with a query, the entire process of moving has been stress free and smooth sailing and that hasn’t been the case for me in the past with other letting agents... Brilliant company. Brilliant staff. Couldn’t ask for more

    Amy Patricia J

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