We are required by law to display our compliance documents for the benefit of all customers
Why should you care?
It is important for us to display our compliance documents to show that we are accredited to be offering the services that we do. As a client, you need to be sure that you use services from a licensed agent who is backed up by the appropriate authorities. By displaying our certificates you can rest assured, using our services, that we are fully registered with all appropriate authorities.
If you have any questions about our accreditation, our fees or our complaints procedure then please don't hesitate to get in touch.
Client Money Protection (CMP)
The Propertymark Conduct and Membership Rules can be found here: www.propertymark.co.uk/professional-standards/rules.html#obligations.
The Property Ombudsman (TPO)
Our membership number for TPOS is L850. You can search their membership in the event of wanting to make a formal complaint about our services here.
Deposit Protection Service (DPS)
We are members of the Deposit Protection Service (DPS), our membership ID is 1363994. You can check to see if your deposit is properly protected by following this link.
Tenancy Deposit Scheme (TDS)
We are members of the Tenancy Deposit Scheme (TDS), our membership number is EW100270. You can check to see if your deposit is properly protected by following this link.
The following prices apply to Residential and Commercial property management and letting services. We are required by law to display all of our prices inclusive of VAT.
Comprehensive Full Management & Lettings Service
Letting Fee: £300.00 INC VAT (Payable when let and re-let)
Monthly Management Fee: 12% INC VAT (10% +VAT) on a portfolio between 1 and 4 properties. 10.8% INC VAT (9% +VAT) on a portfolio between 5 and 9 properties. 9.6% INC VAT (8% +VAT) on a portfolio of 10 or more properties. (Subject to a minimum of £44.40 INC VAT)
Let Only Service
Tenant find: £600.00 INC VAT (Payable at the start of the tenancy)
Other Charges to Landlords
Charges to Tenants
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.