I’ve just moved in and something isn’t as I expected it to be, what do I do?
Don't panic, we will get it sorted. Give us a call at the office if it's an urgent problem. If it’s not urgent, report it through our online repair reporting system, Fixflo, and we will be in touch very soon.
I’d like to report a non-urgent repair issue at my home, what is the best way to do it?
It’s really simple, head over to our report a repair page, fill in the information and submit it to us. We will take a look at the issue, consult your landlord and be in touch with you as soon as we know how it is going to be dealt with.
- There’s an urgent repair issue in my property, how can I contact Ultralets?
I’d like to add a new partner, friend or relative to my tenancy agreement is that easily done?
We’d need to know all about that person. They would need to apply for the property in the same way you did. We would then run it past your landlord. Once we have their approval there is a £48.00 charge to draw up a new agreement with both yours and their name on.
If I have a complaint about a neighbour, can Ultralets help me?
We will always do everything we can to help resolve a neighbour issue however we are limited in what we can do. We would recommend contacting the environmental health department of your local authority if the problem persists.
Can I move the date I pay my rent?
In most cases this can be done but you will need to cover the shortfall of your payment. For example; if you currently pay on the 20th of the month we can move it back to the 27th of the month but your would need to pay an extra week’s rent.
Can I have my landlord's details to contact them directly?
It is extremely rare for you to need to, or be able to contact your landlord directly. We are here to represent you to your landlord and your landlord to you however you can request this and we will ask your landlord. They have no legal obligation to disclose this information.
How often will Ultralets be inspecting my home?
This can vary but we typically inspect your property every 6 months. We try to be as unintrusive as we can but we need to ensure the landlord's property is being well looked after and ensure that your property doesn’t have any issues which may get worse over time. An inspection is usually under 10 minutes and gives you an opportunity to ask our team any questions about your tenancy or report any issues to us.
If I decide to leave how much notice do I need to give?
As per your tenancy agreement you will need to give us 30 days written notice in writing. This must be done via email, letter or written and submitted through our office. The 30 days starts from the day we receive the notice in writing. You will be sent an advice sheet via email detailing how your property should be left and when we will be attending to carry out the exit inspection.
What are the all the charges to tenants and landlords when working with Ultralets?
Every agent should publish a schedule of their charges to tenants and landlords by law. Read ours here.
When I move out of my property what could be deducted from my deposit?
We've written a really handy blog post on this topic explaining in detail how you need to leave your property when you vacate. Read it here.