How tenants can report repairs 🛠️
22 Nov 2023
All tenants deserve a comfortable and safe place to live and we strive to provide the best possible living experience. From time to time, even the highest-spec properties can experience issues that require urgent or ongoing maintenance attention, and that's where our portal comes in.
Your Tenant Dashboard is your go-to place for repair-reporting that you have access to from day 1 of your tenancy. It can be accessed through our website and repairs can be reported quickly and easily.
It collects an essential amount of detail through guided steps and using the category selector, users can identify the problem and follow the most suitable path that relates to it. This makes sure that everything is recorded accurately, there's a log of the report and our maintenance team can take the necessary steps to resolve the issue as quickly as possible.
Once a problem is reported, our maintenance team is immediately notified. They can then assess the issue, arrange a solution and provide estimated timescales. For issues reported out of office hours which will require immediate attention such as a burst pipe, we do also have an emergency contact number.
This system has revolutionised the way we handle maintenance issues. It has improved our response times, eliminated unresolved problems, and increased the satisfaction of our clients. Our tenants can rest assured that any issues they experience will be addressed promptly and professionally.
Do you have any questions about your Tenant Dashboard? Give us a call today on 01482 562 562 to find out more 📞
Rated 5 stars on Google
by our customers
Talk to an Ultralets
team member
