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We’ve managed hundreds of properties over the years which means we’ve had plenty of experience to refine our move in process for tenants. We’ve pulled out some of the most frequently asked tenant questions about the process:

How will you be informed if your application has been accepted?

We’ll give you a call to share the good news. We aim to inform all applicants whether or not they’ve been successful within 5-7 days of their application so you won’t have too long to wait.

How long after you’ve been accepted will you move in?

We’ll chat with you and the landlord to find a move in date that’s convenient for both parties. This is usually within 4 weeks of the application being accepted.

When do you sign on the dotted line?

Between your application being accepted and your moving in date we’ll send you over a tenancy agreement to sign via email. We take advantage of e-signatures so you can sign this document from the comfort of your own home. Find out more about e-signatures here.

Is an inventory carried out?

Our team will carry out a full inventory before you move in which details the condition of the property. We’ll email this to you and you’ll have 7 days to look round to make sure you’re happy with the inventory and sign this. We’ll also send over the meter readings, EPC and gas safety certificate so you’ve always got these to hand on your emails.

What happens if you have a homeowner guarantor?

We’ll need your guarantor to come into the office and sign the agreement with photographic evidence around the same time that you sign your tenancy agreement.

What happens on the day you move in?

On the agreed move in date, you’ll need to come into the office to pick up your keys and pay the remainder of your deposit along with your first months rent. All the exact figures will be outlined to you during the application process so there won’t be any nasty surprises. We’ll talk you through our repair reporting procedure, pass you our emergency contact details and explain how to set up your bills and pay your rent.

Do you have any other questions we haven’t covered?

Get in touch with our team on 01482 562562 and we’ll be happy to answer any queries you have :)


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