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Christmas is just around the corner! Our decorations are up in the office and our favourite festive tunes are on. All that’s left to do is to let you know when we’ll be open over Christmas:

Office opening hours

23rd December - Open as normal, 9am - 5pm

24th December - 1st January CLOSED 

2nd January - Open as normal, 9am - 5pm

If you wish to enquire about a property over this time, please email us on hello@ultralets.co.uk and this will be picked up sporadically.

Emergency repairs contact information

We have an emergency contact number (07808 549 892) which can be called for any urgent repairs needed. You can also contact us on Whatsapp (01482562562) or report a repair online 24/7.

Callout charges are doubled on Bank Holidays for our works team, they will only be instructed in emergency situations.

The Gas Company opening hours / extra charges

Extra callout charges apply from 24th December - 1st December for all work carried out by The Gas Company:

24th December

Initial callout charge (includes first 30 minutes on site): £59

Charge per 30 minutes thereafter: £29.50

Office hours: 8am - 5pm

Out of hours callout engineers: 5pm - 8am

25th December

Initial callout charge (includes first 30 minutes on site): £89

Charge per 30 minutes thereafter: £44.50

Office hours: CLOSED

Out of hours callout engineers: 24 hours

26th December 

Initial callout charge (includes first 30 minutes on site): £89

Charge per 30 minutes thereafter: £44.50

Office hours: CLOSED

Out of hours callout engineers: 24 hours

27th December

Initial callout charge (includes first 30 minutes on site): £59

Charge per 30 minutes thereafter: £29.50

Office hours: 8am - 5pm

Out of hours callout engineers: 5pm - 8am

28th December 

Initial callout charge (includes first 30 minutes on site): £59

Charge per 30 minutes thereafter: £29.50

Office hours: 8am - 5pm

Out of hours callout engineers: 5pm - 8am

29th December

Initial callout charge (includes first 30 minutes on site): £59

Charge per 30 minutes thereafter: £29.50

Office hours: CLOSED

Out of hours callout engineers: 24 hours

30th December

Initial callout charge (includes first 30 minutes on site): £59

Charge per 30 minutes thereafter: £29.50

Office hours: CLOSED

Out of hours callout engineers: 24 hours

31st December

Initial callout charge (includes first 30 minutes on site): £59

Charge per 30 minutes thereafter: £29.50

Office hours: 8am - 5pm

Out of hours callout engineers: 5pm - 8am

1st January

Initial callout charge (includes first 30 minutes on site): £89

Charge per 30 minutes thereafter: £44.50

Office hours: CLOSED

Out of hours callout engineers: 24 hours

The Gas Company aim to respond to all fault calls within 24 hours. This is an emergency service only and if a repair cannot be achieved within 1 hour the appliance or property will be made safe and arrangements made to complete the work the next available working day. All parts and materials will be charged separately and in addition to the charges indicated. If access cannot be gained on an authorised emergency callout, the relevant callout charges will still apply.


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